ha https://ng.bambaad.com/ha https://ng.bambaad.com/ha/template/images/logo.png https://ng.bambaad.com/ha https://ng.bambaad.com/hatalla/lagos-alimosho-sauran-ayyuka-recruitment-services-54714 https://ng.bambaad.com/hatalla/lagos-alimosho-sauran-ayyuka-recruitment-services-54714 Adoney Associates Limited as a service-oriented consulting firm was established and specialized in training, management and business consulting. The firm provides value-added services to both corporate bodies and public sector in the area of training and development, recruitment/outsourcing, business plan preparation, investment analysis, business development, entrepreneurship/small scale enterprise development and socio- economic research We recruit staff in different categories. for more information, contact 08023660697 or adoneyassociates@aol.com or log on to www.adoneyassociates.com Sat, 19 Dec 2015 12:46:46 +0100 https://ng.bambaad.com/hatalla/lagos-alimosho-sauran-ayyuka-customer-service-training-54686 https://ng.bambaad.com/hatalla/lagos-alimosho-sauran-ayyuka-customer-service-training-54686 The 1 Day training programme by Adoney Associates Limited will equip participants with the knowledge and skills to deliver exceptional customer service COURSE OVERVIEW Understanding Customer Service Customer Service Principles Developing a customer service culture Anticipate customer needs and expectations more accurate Effectively respond to unreasonable demands Deliver bad news without overly upsetting the customer Make customers feel they are receiving top level service even when you can’t deliver everything they want Do’s and Don’t of customer service Help customers realize when they’re wrong and come up with a face-saving solution Build and maintain telephone customer relationships Respond diplomatically to the most demanding customers Defuse customer emotions and create positive outcomes Tactfully handle the most difficult customers Create client confidence Understand what goes into creating good client relationships Using communication dynamics effectively – voice tone – body language Use questioning and listening techniques to get the “real” story Know how to deliver difficult messages Learn how to view problems from the customer’s perspective Use the essential elements of persuasion TRAINING BENEFITS: At the end of the training, participants will be able to: Improve customer relationship dynamics Get clients to buy “you” as well as your company's products and services Uncover the real customer needs, both spoken and unspoken, to serve them better Deal effectively with customer disagreement Build higher levels of customer confidence Build stronger levels of customer commitment TRAINING METHODOLOGY The training will be interactive. It will be delivered via lectures supported by group exercises, discussions, case study analysis. FOR WHOM -Customer Service Managers -Sales & Marketing Managers -Customer Service Officers -Sales & Marketing Executives -Call Center Representatives -Client Service Officers -Relationship Officers -Front Office Staff -Account officers -company representatives -NYSC Members Venue: Daca consult opposite Elephant House, Alausa, Ikeja. Fee: N15,000 per participant .This covers the training materials and lunch break and certificate ACC. NAME: Adoney Associates Limited ACC. NO. 4110014604 (SKYE BANK) DATE: 23rd January and 20TH February, 2016 For more enquiry, call 08023660697, 09096834184, adoneyassociates@gmail.com, adoneyassociates@aol.com or log on to www.adoneyassociates.com Fri, 18 Dec 2015 17:21:29 +0100