Customer Service Officer

General Information

Posted on the 08/10/16

Ad details

provides help and advice to customers using organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service in the organisation;
producing written information for customers, often involving use of computer packages/software;
writing reports analyzing the customer service that your organization provides;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organization or department;
meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about your organization's products or services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Qualification & Skill Requirement;OND,HND

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